Terms & conditions

for the hotel and restaurant industry (according to DEHOGA).

1. The guest accommodation contract is completed as soon as the room has been ordered (booked) and confirmed (confirmed). For the confirmation both the oral and the written form are binding.

2. The conclusion of the guest contract obligates the contracting parties to fulfill the contract, irrespective of the duration of the contract.

3. The landlord is obliged to pay compensation for non-provision of the room to the guest.

4. The guest is obliged to pay the agreed or customary price for non-use of the contractual services, less the expenses saved by the landlord. According to experience rates, the savings are 10% for overnight stays (holiday rental), 20% of the overnight price for bed and breakfast, 30% for half-board and 40% for the full-board pension.

5. The hotel is held in good faith, unused rooms, if possible, to be awarded elsewhere in order to avoid breakdowns.

6. Until the rental of the room, the guest has to pay for the duration of the contract according to section 4 calculated amount.

7. The exclusive place of jurisdiction is the place of business.

We recommend taking out cancellation insurance!

Platform for * online dispute resolution of the European Commission *:

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